Location:

NJ - Freehold County

Main Functions:

Oversight, training, and supervision of program department support staff, TET Assignment Coordinators, data entry of program services paperwork, creation and maintenance of confidential child/family records. Maintain a productive workflow within the department.

DUTIES AND RESPONSIBILITIES:

• Oversee program department staff productivity, daily staffing needs, and provide receptionist back up as needed.
• Monitor daily workflow, shift staff as referral numbers dictate and answer questions/address concerns of program department support staff.
• Daily data entry of service pages, child demographics, family contact information.
• Train/mentor new staff as needed.
• Work in conjunction with Director, IT, and Program Director to develop metrics for assessing staff productivity on a monthly basis to inform decisions related to staffing needs over time.
• Conduct monthly staff meetings, implement new policies and procedures, and obtain staff feedback as needed to achieve positive outcomes, team productivity, and team building.
• Cross train all staff to ensure adequate work flow within the department as PTO, illness, and LOAs occur.
• Attend and participate in inter-departmental team meetings with upper management teams as needed to resolve issues that arise and facilitate open communication.
• Authorize staff time records and requests for PTO.
• Report to and consult with Program Director to review issues within Program Department as needed.
• Address database issues with IT Director as needed and work with IT support to ensure equipment functionality.
• Coordinate office supply needs with Facilities Manager as needed.
• Process Incident Reports according to agency Policy/Procedure.
• Notify Program Director and Human Resources Department of staffing issues/needs.
• Oversee electronic storage of confidential child records, electronic child record transfers conducted by staff.
• Mail family welcome packets upon initiation of program services as directed by Regional Administrators pending creation of electronic Welcome Packets on website.
• Perform other duties as assigned/required.

Experience/Qualifications/Education:

• Two years of supervisory experience required
• Data entry experience needed
• Knowledge of NJ Early Intervention System preferred
• Associate Degree or 3 years related experience required
• Bachelors Degree preferred

Skills:

• Basic computer literacy of Word, Excel, Microsoft Outlook, Content Central, EIMS, ACCESS
• Good verbal and written communication skills
• Strong organizational and time management skills
• Team Building skills
• Ability to function independently
• Ability to multitask

EOE/M/F/D/V

Job Type: Full-time